Thank you for shopping at JointHelp! We aim to provide you with a seamless shopping experience, from order placement to delivery. Please read our shipping policy for more details about shipping times, costs, and more.
1. Order Processing Time
- All orders are processed within 1 business days from the time of purchase. Orders are processed and shipped Monday to Friday (excluding holidays).
- Please note that some orders may require additional processing time during peak seasons or due to product availability.
2. Shipping Methods and Delivery Time
We offer a variety of shipping options based on your location:
- Standard Shipping: Delivered within 3 to 5 business days.
- Express Shipping: Delivered within 2 to 4 business days.
- Overnight Shipping: Delivered the next business day (subject to availability and location).
Delivery times may vary based on the shipping method selected and the destination. Please refer to the checkout page for accurate delivery estimates.
3. Shipping Costs
- Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping cost will be displayed at checkout before payment.
4. International Shipping
- We currently ship to select international locations. International shipping rates and delivery times vary based on the destination country.
- Customers are responsible for any customs duties, taxes, or fees associated with international shipping.
- Please note that international shipments may be subject to customs inspections, which could cause delays.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may be restricted to certain regions due to regulatory requirements or shipping constraints.
7. Address Accuracy
Please ensure that you provide the correct and complete shipping address. JointHelp is not responsible for delays or non-delivery caused by incorrect or incomplete address information. If an incorrect address is provided, please contact us immediately.
8. Shipping Delays
While we strive to ensure timely deliveries, occasional shipping delays may occur due to factors beyond our control, such as weather, third-party carriers, or holidays. We are not responsible for any delays that occur during transit.
9. Lost or Damaged Items
- Lost Orders: If your order has been marked as delivered but you have not received it, please contact us immediately. We will investigate and, if necessary, assist you with a claim with the carrier.
- Damaged Orders: If you receive a damaged or defective product, please contact us within 2 days of receiving your order. We will arrange for a replacement or issue a refund.
10. Changes to Shipping Policy
We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.
11. Contact Us
If you have any questions or need further assistance regarding shipping, please contact us:
Email: support@jointhelp.pro
Phone: 9870612466
Address: JointHelp Pvt. Ltd. 123, Wellness Tower, MG Road, New Delhi – 110001, India.