At JointHelp, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our Return and Refund Policy below.
1. Eligibility for Returns
We accept returns on eligible products within [X] days from the date of delivery. To qualify for a return, the following conditions must be met:
- The product is unused, unopened, and in its original packaging.
- The product is not a non-returnable item (e.g., opened supplements, personal care products).
- You must have proof of purchase (order number, receipt, or invoice).
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used products.
- Personal care products, hygiene items, or products that cannot be resold for health and safety reasons.
- Gift cards or downloadable content.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer support team at [Your Email Address] or call [Your Phone Number] within [X] days of receiving your order.
- Provide your order number, reason for return, and the product details.
- Our team will guide you through the return process and provide you with a return shipping label (if applicable).
4. Refund Process
Once we receive your returned product, it will be inspected, and we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment within [X] business days. Please note that shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photographs of the product and packaging. We will arrange for a return and send a replacement at no additional cost to you, or issue a full refund based on your preference.
6. Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please return the item for a refund and place a new order for the desired product.
7. Shipping Costs for Returns
You will be responsible for the return shipping costs unless the product is defective, damaged, or incorrect. In such cases, we will cover the return shipping.
8. Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or credit card statement. If you still haven’t received your refund, please contact us at [Your Email Address]. It may take some time for your refund to be processed and officially posted.
9. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.
10. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
Email: support@jointhelp.pro
Phone: 9870612466
Address: JointHelp Pvt. Ltd. 123, Wellness Tower, MG Road, New Delhi – 110001, India.